MANAGED IT SERVICES FOR SMALL BUSINESS
Small businesses today need reliable IT support services that know their business goals and requirements, attend to their needs quickly, and proactively maintain their networks. Our Managed IT services have been specifically designed from years of experience to provide you with all of the benefits of full service IT department, at a fraction of the cost. We work alongside your business as a trusted partner, so you are free to focus on what you do best. From our Boulder, Colorado offices we manage local Boulder & Denver businesses as well as several businesses outside of Colorado.
Key features of Managed Services Plans
Fast Resolutions
Our response times are guaranteed, so know we will be there for you when you need us. We solve most problems within 30 minutes of being reported via email, phone or our trouble ticket system..
Proactive
Support Model
Our proactive maintenance prevents issues and keeps your systems healthy. When you are a managed services client, it’s in our interest to get your systems fine tuned for optimal performance and we continually make improvements to your systems.
Predictable
Spending
No more surprises at billing time! Our managed services plans give you everything you need while staying within your budget requirements. We can customize any plan to work for your needs and budget.
Direct Access to
Tech Staff
Our managed IT service plans give you and your staff direct access to our friendly, knowledgeable technicians via phone or email. We become an extension of your business and reaching out to us is as easy as calling over to a colleague.
True North IT Managed Services Plans come standard with:
Tech Support
Services
One email and number to call for fast resolutions to all your staff’s tech support questions and issues.
- Windows Tech Support
- Mac Tech Support
- Computer repair services.
- Network Support Services
- Systems Administration
Proactive Network Monitoring & Maintenance
We will install state of the art tools to both monitor and fix common errors, while being ready for anything with our remote support tools
- Network, Server and Workstation monitoring
- Proactive server maintenance
- Software and OS patching and upgrading
- Network security monitoring.
- Server Backup maintenance and monitoring
Remote Service Plan
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24×7 Monitoring and Maintenance
Unlimited Remote Support Helpdesk
Priority Support Response SLA
Backup Management
Asset Inventory
Vendor Management
User mangement
Anti-Virus included
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Pro Service Plan
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24×7 Monitoring and Maintenance
Unlimited Remote Support Helpdesk
Priority Support Response SLA
Backup Management
Asset Inventory
Vendor Management
User Management
Anti-Virus Included
On-site Support
“Network monitoring tools put in place by True North IT have made it possible to supply quick fixes to any emergency we may encounter. With backup procedures and equipment put into place by True North IT, our data is now safe. We have had some major power outages over the years. Prior to True North IT, our data was often lost. We have had no lost data in the 5 years that we have worked with True North IT. We no longer worry about virus threats and are confident that our operating systems are secure.”
-D.W., Denver, CO