At True North IT in Boulder, Colorado we believe state-of-the art IT support should be accessible to small businesses. We’ve been serving businesses in the Denver / Boulder area for over 9 years with friendly, proactive business IT support services. We understand the needs and requirements of small business and provide solutions and service that make sense for your company’s goals and budget.
Tech Support Helpdesk
Our tech support helpdesk makes life easier by giving your staff direct access to our technicians. All open support issues are organized and tracked in our ticket database, to ensure that everything is taken care of in a timely manner.
We keep an eye on your network, so you can relax and know that all vital systems are working. Using our state of the art monitoring systems, we can spot issues and fix them before they result in costly downtime.
Computer Repair Experts
We have over 20 years of technical troubleshooting experience, fixing laptops, desktops and servers and we service both Mac and Windows PCs.
Communicating with internet, phone, software and hardware vendors takes time and often involves waiting on hold. We have the relationships and expertise to get things done faster, saving you the time and hassle.
Server maintenance is an important part of maintaining a fast, healthy and secure network infrastructure. We proactively monitor vital systems and apply appropriate updates, patches and software to keep server operating systems functioning at peak performance.
Data Protection and Backup
Ensuring the safety and availability of your company’s data is our top priority. We will assess your backup requirements and make a customized plan so you can feel confident that your data is secure.
Since we do not sell hardware, we offer non-biased equipment purchasing recommendations that are always in your best interest. Our years of experience with small business have given us the expertise to find enterprise level solutions that work for an SMB budget. We arrange all purchasing and payment for you or send you purchasing recommendations, depending on your preference.
Network Support Services
Routers, switches and other equipment form the backbone of your company’s network. Proper configuration and maintenance of these items is key to the security, efficiency and speed of your business network services. We perform full security and efficiency analysis on all customer networks so you can enjoy fast, safe, and reliable network operations.
We simplify your hiring and staff departure process with staff transition services. Just let us know who is coming on board or leaving and we will take care of everything on the IT side – Laptops set up just the way you like them, user accounts created and securely deactivated.
VOIP and Data Services
Phone and Internet Data services are necessary tools for almost all businesses today. We advise, procure and manage installation of fast, reliable, high quality voice and data connections. Whether you want faster internet, or need to setup service at a new office location, we will survey all available local providers and help you choose the one that is best for your needs and budget.
Proper network cabling is necessary to achieve optimum network speed and reliability in your office. Unnecessary switches, hubs or faulty ethernet terminations can cause bottlenecks that slow down network traffic. Our experienced cable installers can test wires, setup new workstations connections, or wire your entire new office location.
Computer Equipment Recycling
Responsible recycling of computer equipment is an environmentally sound practice and also important for the security of your company’s data. We remove all data from your computers and network equipment before being recycled, so your information stays where it belongs – at your company.
“True North IT is an invaluable part of our international team. They keep us connected globally and are always available for every request or task. True North IT have set us up in two different offices in Boulder, CO and have made sure we stay connected to our corporate office in Sydney, Australia.” -M.S., Boulder, CO